Twelve Pilgrims Travel – Booking Terms & Conditions
Last updated: January 10th, 2026
Thank you for choosing Twelve Pilgrims Travel. Please read these Terms & Conditions carefully, as they form the basis of your contract with us.
1. Your Contract
Your contract is with Twelve Pilgrims Travel Ltd (“we”, “us”, “our”).
When you make a booking with us, the person making the booking (the “lead traveller”) confirms on behalf of all persons named on the booking that:
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They have read and agree to these Terms & Conditions;
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They consent to our use of personal data in accordance with our Privacy Policy and UK GDPR;
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They are over 18 years of age and authorised to make the booking for all members of the group.
A contract comes into effect once we issue a booking confirmation and receive the required deposit or full payment. Where applicable, your contract includes the provision of ATOL-protected travel services, and such protection applies only to those elements confirmed as ATOL protected at the time of booking.
2. Financial Protection, ATOL & PTS
Some of the flights and flight-inclusive package holidays sold by Twelve Pilgrims Travel Ltd are financially protected by the ATOL scheme. ATOL protection applies only to those arrangements that include flights and where stated at the time of booking.
Where your booking is ATOL protected, you will receive an ATOL Certificate after payment has been accepted. This certificate lists what is protected, where you can get information on what this means for you, and who to contact if things go wrong. Please check your ATOL Certificate carefully to ensure all the details of your booking are correct.
If you do not receive an ATOL Certificate, your booking will not be ATOL protected.
Further information about ATOL protection and the ATOL Certificate is available at www.caa.co.uk.
In addition, customer monies paid to Twelve Pilgrims Travel Ltd are protected through Protected Trust Services (PTS). PTS provides independent trust account protection for customer payments, ensuring funds are held securely and released only in accordance with applicable travel regulations.
Land-only arrangements (where flights are not included) are clearly identified at the time of booking and are protected in accordance with the relevant trust arrangements but are not ATOL protected.
3. Payments
Deposit 1: A partially refundable reservation deposit, to reserve land based services (as specified in your tour details) is required at the time of booking to secure your place.
Deposit 2: A non-refundable deposit for the booking of flights, usually payable within 14 days of the initial deposit.
Balance: The remaining balance must be paid no later than 12 weeks before departure, unless otherwise stated.
Late bookings: For bookings made within 12 weeks of departure, full payment is required at the time of booking.
Failure to make payments on time may result in cancellation of your booking and loss of monies paid.
4. Price Policy
We reserve the right to amend prices before your booking is confirmed.
Once confirmed, the price of your holiday will not change except in the event of changes to:
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Government taxes or fees;
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Transportation costs, including fuel;
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Exchange rates.
If the total increase exceeds 8% of the holiday price, you will have the right to cancel your booking and receive a full refund of monies paid (excluding insurance premiums).
5. If You Cancel
If you wish to cancel your booking, written notification is required. Cancellation charges apply as follows:
Period before departure
Cancellation charge
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More than 70 days
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Deposit only
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70–43 days
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50% of total cost
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42–29 days
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75% of total cost
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28 days or fewer
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100% of total cost
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We strongly recommend that all travellers take out comprehensive travel insurance at the time of booking. Due to the way airlines work, deposits for air travel are difficult to retrieve once paid and therefore, if Twelve Pilgrims Travel are unable to retrieve the funds, a refund for the flight costs will not be given.
6. If We Change or Cancel Your Tour
Occasionally, it may be necessary to make changes to your itinerary or to cancel a tour.
If we cancel your tour, you will be offered one of the following:
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A full refund of monies paid;
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An alternative tour of equal or greater value (where available);
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A credit for use on a future Twelve Pilgrims Travel tour.
Minor changes (such as accommodation substitutions or itinerary adjustments) may be made where necessary for operational or safety reasons. Where a significant change occurs, you will be informed as soon as reasonably possible and offered appropriate options.
7. Force Majeure
We will not be liable to pay compensation where the performance of our obligations is affected by events beyond our reasonable control. These may include (but are not limited to) war, terrorism, natural disasters, pandemics, civil unrest, industrial action, or adverse weather conditions.
8. Your Responsibilities
By joining one of our tours, you agree to:
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Comply with health, safety, and conduct guidance provided by us or our representatives;
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Hold a valid passport (with at least 6 months’ validity) and any required visas;
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Take out suitable travel insurance;
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Respect local laws, customs, religious sites, and fellow travellers;
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Declare any medical, dietary, or mobility conditions that may affect participation.
We reserve the right to refuse or remove any participant whose behaviour causes distress or risk to others, without refund.
9. Our Responsibilities
We are responsible for arranging and delivering your holiday as described in your booking confirmation and itinerary.
We work with reputable suppliers and partners and take reasonable care to ensure the quality and safety of services provided.
Our total liability shall not exceed the total price of your booking.
10. Travel Insurance
It is a condition of booking that all travellers hold adequate travel insurance covering medical emergencies, cancellations, repatriation, and personal belongings. Proof of insurance may be requested.
11. Health, Fitness & Medical Information
Our pilgrimages may involve walking, steps, uneven terrain, and long travel days. You must ensure that you are fit to participate and consult your doctor if necessary. Any relevant medical conditions must be disclosed at the time of booking.
12. Data Protection & Privacy
Your personal information will be processed in accordance with UK GDPR. We only collect and share data necessary to arrange and operate your tour.
13. Complaints Procedure
If you have a complaint during your trip, please inform your tour leader or local representative immediately so we can try to resolve the issue.
If the matter remains unresolved, please contact us in writing within 28 days of your return. We aim to respond within 14 days.
14. Jurisdiction
These Terms & Conditions are governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Code of Conduct
Twelve Pilgrims Travel seeks to foster fellowship, respect, and spiritual enrichment. Travellers are expected to act with courtesy and consideration at all times. Failure to do so may result in removal from the tour without refund.
16. Intellectual Property
All itineraries, written materials, and content produced by Twelve Pilgrims Travel remain our intellectual property and may not be reproduced without written consent.
17. Contact Details
Twelve Pilgrims Travel Ltd
Suite 1, 8 The Bridge
Chippenham, Wiltshire
SN15 1FY
United Kingdom (England)