Booking Terms & Conditions
Twelve Pilgrims Travel Ltd
1. Your Contract
Your contract is with Twelve Pilgrims Travel Ltd ("we", "us", "our").
When you make a booking, the lead traveller confirms on behalf of all persons named that they have read and agree to these Terms & Conditions, consent to data processing under UK GDPR, and are authorised to book.
A contract exists once we issue written confirmation and receive the required £300 deposit or full payment.
2. Financial Protection
All payments are processed securely through Stripe.
Your booking is handled by Twelve Pilgrims Travel Ltd, a UK-based Christian travel company.
3. Payments & Deposit Structure
Bookings are confirmed with a deposit and final balance:
Deposit – Place Deposit: £300 per person, payable at booking. Fully refundable until flights are ticketed (subject to administration fees).
Payments must be made to:
Twelve Pilgrims Travel Ltd
Account No: 83664597
Sort Code: 40-40-14
Reference: Traveller full name
4. Paying the Remaining Balance
Final balance is due no later than 12 weeks before travel. Late bookings within 12 weeks require full payment immediately.
5. Price Changes
We reserve the right to amend prices due to changes in taxes, fuel, or exchange rates. If increases exceed 8%, you may cancel for a full refund (excluding insurance).
6. Cancellations by You
Written notice required.
| Cancellation Timing | Potential Charge |
|---|---|
| More than 90 days before departure | Deposit only |
| 60–90 days | 25–40% of remaining balance |
| 30–59 days | 50–60% of remaining balance |
| 15–29 days | 75% of remaining balance |
| Less than 15 days | 100% of remaining balance |
| After departure / no-show | 100% of remaining balance |
7. If We Cancel or Change
You will receive a full refund, alternative tour, or credit. Minor itinerary changes may occur.
8. Travel Insurance (Mandatory)
All travellers must hold comprehensive insurance including medical, repatriation, cancellation, curtailment, and cover for pre-existing conditions.
9. Fitness & Mobility
Tours involve walking, steps, and uneven ground. A reasonable level of fitness is required. Mobility concerns must be discussed before booking.
10. Passports, Visas & Vaccinations
Travellers must hold valid passports (minimum 6 months after return). Visa requirements depend on nationality. British passport holders require ETA IL Electronic Visa. No mandatory vaccinations at publication.
11. Airline & Travel Documents
Flights are controlled by airlines and subject to change. E-tickets are normally issued. Final documents provided prior to travel.
12. Your Responsibilities
Follow instructions, respect laws and customs, disclose medical conditions, and behave considerately. We may remove disruptive participants without refund.
13. Our Responsibilities
We arrange and deliver your holiday with reasonable care. Liability limited to total holiday cost.
14. Force Majeure
We are not liable for events beyond our control.
15. Data Protection
Personal data processed under UK GDPR.
16. Complaints
Report issues immediately. Written complaints within 28 days of return.
17. Jurisdiction
English law applies.
18. Code of Conduct
Travellers are expected to act with courtesy and respect.
19. Intellectual Property
All materials remain property of Twelve Pilgrims Travel Ltd.
20. Contact Details
Twelve Pilgrims Travel Ltd
Suite 1, 8 The Bridge, Chippenham, Wiltshire, SN15 1FY
info@twelvepilgrims.co.uk
www.twelvepilgrims.co.uk
Office Address
Suite 1, 8 The Bridge, Chippenham, Wiltshire, SN15 1FY, UK: England
Contact No. 01638 590 762